Terms

Summary

This page includes disclaimers and other boring things that are unfortunately necessary for businesses to disclose on their websites. We are not lawyers, and we do not aspire to become versed in legal matters. We strive to take care of our customers, and will do whatever we can to be fair and reasonable. Please help us by communicating concerns directly to us at info@hncaz.com. We want you to be happy with your purchase, so our efforts will be focused in that direction.

Content Ownership

All images and content on this site are property of Hearts and Crafts LLC, an Arizona corporation. It's our stuff, and we have worked hard to create it. Please respect our legal rights. Share links to our marketplace, spread the word about our creations. Use our crafts as inspiration. But please do not take our creations and call them your own.

Payments

Payment is required before orders can be processed. We utilize Stripe for payment processing. This includes purchases as well as refunds. We have chosen Stripe specifically so that we will not be privy to your financial information. Hearts and Crafts LLC does not collect, possess, or store any customer payment card details. If you have any questions about payments, please contact us at info@hncaz.com and we will attempt to respond promptly.

Cancellations/Returns/Refunds

Please contact us with questions before placing orders. While we strive to be flexible with order modifications and cancellations, we are unable to cancel orders after they have shipped. We may be able to modify orders prior to shipment depending upon the stage of creation. If questions or concerns arise after an order has been placed, please contact us immediately and we will make every effort to address them promptly. If you are not satisfied with a product that you have purchased, please contact us with details so that we may make things right. Do not simply return items to us, as that will not result in a credit or replacement. We will not be responsible for re-shipping items that have been returned to us without prior authorization.

Product Availability

We enjoy creating small collectible treasures for you. From time-to-time we may not have access to certain supplies that are required for our crafts. When we become aware of limited supplies, we may mark items as Unavailable in our marketplace. If you have placed an order for something that is subsequently determined to be unavailable, we will contact you for instructions on how to proceed. Your remedies will be limited to substituting merchandise, waiting for supplies to come in, or refunding the unavailable product(s). We will work with you to ensure that you are satisfied with your choice.